This is to inform the reader that Ms Farley, has proven to be an asset to the management of my various rental properties on the North West Coast. As Property Portfolio Manager, she has excellent communication skills and problem resolution skills. Her abilities to find cost effective solutions and the ability to implement them within an effective timeframe has made her a valued member of my business structure. She has always been respondent to my portfolio’s requirements and the set profit/cost ratios asked of her to deliver. This reflects in her ability to select tenants which meet my property guidelines. Ms Farley is an effective communicator and her management skills are effective. Her determination to get things done is without question. From the moment I first had contact with Beachwood Real Estate the level of service has been exceptional. The staff have always been very friendly & helpful, & provided a very professional service in a most personal way.
As a tenant, my application was processed & finalized extremely quickly. Phone calls & emails were always answered promptly, & appointments made at the earliest convenience. (I understand this cannot always be the case, but on my behalf they had even contacted with the owner of my preferred premises prior to my inspection, allowing the application to be finalized the same day!) Follow-up on any repairs or maintenance was immediate, & courtesy phone calls/emails provided throughout this process. Nothing was ever too hard, or ever a problem. The level of service was always very friendly, very helpful, & very personal. I was treated like a friend than simply a customer. As a home buyer soon afterwards, Beachwood Real Estate managed the rental changeover & property purchase seamlessly. At a very busy time of year - just prior to Christmas - the whole process was completed with the least delay. Enquiries, advice & follow-up were always delivered quickly & professionally. Suggestions & recommendations, in my own interest, were also made. I certainly did not expect, or could have asked for, a higher level of service than that provided by Beachwood Real Estate. I have no hesitation in highly recommending them to any prospective tenant or home-buyer, & trust my experience will be shared by many others. Jacqui & Shane, thank you so much!